Shipping policy

SHIPPING POLICY

Last updated: 22 July 2026

Where we ship

We ship across the United Kingdom and to selected international destinations. Available destinations are shown at checkout — if your country appears in the list, we can deliver to you.

Dispatch times

We aim to dispatch orders within 1–2 working days of receiving them.

Orders placed at the weekend or on a UK public holiday are processed on the next working day. During sales, product launches or exceptionally busy periods, dispatch may take a little longer — we will let you know if that is the case.

You will receive a dispatch confirmation email once your order has left us. This email is the point at which your contract with us is formed (see Section 4 of our Terms of Service).

Delivery options, times and costs

The delivery options available to you, their estimated delivery times and their exact cost are shown at checkout before you pay. What you see there is what applies to your order.

We use established carriers for all deliveries. The service used may vary depending on your location, the size of your order and availability.

All delivery times quoted are estimates from the date of dispatch, not from the date you place your order. They are not guaranteed. As a general guide, UK orders typically arrive within a few working days of dispatch, and international orders take longer — see the estimate shown at checkout for your destination.

Where a tracked service is used, tracking details will be included in your dispatch email.

Free delivery threshold

We offer free standard UK delivery on orders over a qualifying value. The current threshold is displayed on our website and applied automatically at checkout.

The threshold is calculated on the value of the products in your basket, after any discounts and excluding delivery charges and any optional add-ons such as shipping protection.

Your statutory delivery right

If we have not agreed a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day your order is accepted, in accordance with the Consumer Rights Act 2015.

If we miss that deadline, or miss a delivery date we have specifically agreed with you where that date was essential, you may treat the contract as at an end and receive a full refund.

Risk and ownership

Your order remains at our risk until it is delivered to you, or to a person you have nominated to take possession of it.

This means that if a parcel is lost or damaged in transit before it reaches you, that is our responsibility — we will resend the order or refund you in full. You do not need to claim against the carrier.

Ownership of the goods passes to you once we have received payment in full.

Delays outside our control

Delivery estimates are not guaranteed. We are not responsible for delays caused by events outside our reasonable control, including:

  • carrier delays or service disruption
  • customs or border processing
  • extreme weather
  • industrial action

Where such an event causes a significant delay, we will contact you as soon as we can. If the delay is substantial, you may cancel your order and receive a full refund.

Delivery addresses

Please check your delivery address carefully before completing your order. We are not responsible for orders that fail to arrive because an incorrect or incomplete address was provided.

If you spot an error, contact us at support@shopareola.com immediately. If your order has not yet been dispatched we will do our best to correct it, but we cannot guarantee we can amend an order once processing has begun.

If a parcel is returned to us as undeliverable due to an incorrect address, we will refund the value of the goods but not the original delivery charge, and a further delivery charge will apply to resend.

Missing or delayed parcels

If your order has not arrived within the estimated delivery window:

  1. Check any tracking information included in your dispatch email
  2. Check with neighbours and any safe place that may have been used
  3. Check for a card from the carrier

If it still hasn't turned up, contact us at support@shopareola.com with your order number. Please allow 10 working days from dispatch for UK orders and 25 working days for international orders before we treat a parcel as lost — carriers usually require this before accepting a claim.

Once a parcel is confirmed lost, we will resend or refund your order in full.

Damaged or incorrect deliveries

If your order arrives damaged, incomplete, or is not what you ordered, contact us at support@shopareola.com within a reasonable time of delivery, quoting your order number and including a photograph where possible.

Where goods are damaged or incorrect, we cover the cost of return and will resend or refund in accordance with your rights under the Consumer Rights Act 2015. See our Refund Policy for full details.

International orders — customs, duties and import charges

Please read this section carefully if you are ordering from outside the United Kingdom.

For international deliveries, you are the importer of record. This means:

  • You are responsible for any customs duties, import taxes, handling fees and other charges applied by the destination country
  • These charges are not included in the price you pay us and are additional to it
  • They are usually payable to the carrier before delivery is released
  • We have no control over these charges and cannot predict or refund them
  • Customs policies vary widely — please check with your local customs office before ordering if you are unsure

If a parcel is refused or returned to us because import charges were not paid, we will refund the value of the goods less the cost of outbound and return carriage.

Food supplements are restricted or prohibited in some countries. It is your responsibility to check that our products may lawfully be imported into your country before ordering. We cannot refund orders seized or destroyed by customs.

Product storage in transit

Our gummies are shelf-stable and do not require refrigeration. However, in periods of very hot weather, products may soften in transit. This is normal, does not affect quality or safety, and is usually resolved by allowing the pack to cool before opening.

If a product arrives in a condition you are not satisfied with, contact us and we will put it right.

Contact

Questions about delivery should be sent to support@shopareola.com.

Areola Ltd Registered in England and Wales Company number: 17357240 Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE Email: support@shopareola.com

This Shipping Policy forms part of our Terms of Service. Please also see our Refund Policy.