Terms of service
TERMS OF SERVICE
Last updated: 22 July 2026
OVERVIEW
Welcome to Areola. The terms "we", "us" and "our" refer to Areola Ltd, a company registered in England and Wales (company number 17357240), whose registered office is at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE.
We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Areola is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced within them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights and cover areas such as cancellation rights, warranties and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you should not use or access our Services.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection law.
SECTION 1 — ACCESS, AGE AND ACCOUNT
1.1 Age restriction. Our products are food supplements and are sold to adults only. By using the Services and placing an order, you confirm that you are at least 18 years of age. We do not knowingly sell to anyone under 18. We may refuse or cancel any order where we reasonably believe this requirement is not met, and may request proof of age.
1.2 Information you provide. To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing, payment and delivery details. You confirm that the information you provide is correct, current and complete, and that you have all rights necessary to provide it.
1.3 Your account. You are responsible for keeping your account credentials secure and for activity carried out through your account. You may not transfer, sell, assign or license your account to any other person. If you believe your account has been accessed without your permission, contact us immediately at support@shopareola.com.
SECTION 2 — OUR PRODUCTS
2.1 Product appearance. We have made every effort to represent our products accurately. However, colours and product appearance may differ from how they appear on your screen depending on your device and its settings. Minor variation in the appearance of the product or its packaging does not mean the product is faulty.
2.2 Product information. Product descriptions, ingredients and nutritional information are provided in good faith and are correct at the time of publication. Always read the label on the product you receive before use, as formulations and packaging may be updated.
2.3 Availability. All product descriptions are subject to change without notice. We may discontinue any product at any time and may limit the quantities we offer to any person, geographic region or jurisdiction.
2.4 Your statutory rights. Nothing in this section limits your legal right to receive goods that are of satisfactory quality, fit for purpose and as described.
SECTION 3 — HEALTH, SAFETY AND SUPPLEMENT USE
Please read this section carefully.
3.1 Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease or medical condition.
3.2 Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
3.3 Do not exceed the recommended daily dose stated on the product label.
3.4 You should consult a doctor, pharmacist or other qualified healthcare professional before using our products if you:
- are pregnant, trying to conceive, or breastfeeding;
- are taking prescription or over-the-counter medication;
- have any existing medical condition, including kidney, heart or blood pressure conditions;
- are under medical supervision; or
- have any known allergies or intolerances.
3.5 Allergens. Allergen information is stated on the product label and product page. If you have a food allergy or intolerance, check the label on every purchase, as formulations may change.
3.6 Keep out of the reach of young children.
3.7 Any information provided on our website, social media channels or in our marketing is for general information only and does not constitute medical or nutritional advice. You should not rely on it as such, and you should not disregard or delay seeking professional medical advice because of anything you have read on our Services.
3.8 If you experience an adverse reaction after using our products, stop use immediately and seek medical advice. We would also be grateful if you would contact us at support@shopareola.com so that we can record it.
SECTION 4 — ORDERS
4.1 How a contract is formed. When you place an order, you are making an offer to purchase. Your order is accepted, and a contract formed between you and us, only when we send you a dispatch confirmation email. An order confirmation or acknowledgement of receipt does not, by itself, constitute acceptance.
4.2 Declining orders. We may decline or cancel an order for legitimate reasons, including where the product is out of stock, where there has been a pricing or description error, where we are unable to obtain payment authorisation, where we suspect fraudulent or unauthorised activity, where we reasonably believe you are under 18, or where we suspect the order is for commercial resale. If we decline or cancel your order, we will notify you using the contact details you provided and refund any payment taken in full.
4.3 Changes and cancellation. Please review your order carefully before submitting it, as we may be unable to accommodate changes once an order has been accepted. This does not affect your cancellation rights under Section 6.
4.4 Resale. You confirm that your purchases are for your own personal or household use and not for commercial resale.
SECTION 5 — PRICES, PAYMENT AND TAXES
5.1 Prices. Prices, discounts and promotions may change without notice. The price charged will be the price in effect at the time your order is placed, as set out in your order confirmation.
5.2 VAT. Areola Ltd is not currently registered for VAT. Prices shown therefore do not include, and no VAT is charged on, UK sales. Should we become VAT registered, prices and this clause will be updated accordingly.
5.3 Delivery charges. Prices shown do not include delivery charges unless expressly stated. Delivery charges are shown at checkout before you complete your order.
5.4 International orders — customs and import charges. For deliveries outside the United Kingdom, you are the importer of record. You are responsible for any customs duties, import taxes, handling fees and charges levied by the destination country. These are not included in the price you pay us and are payable by you, usually to the carrier, before delivery. We cannot predict or control these charges. If a parcel is refused or returned because you have not paid import charges, we may deduct the cost of return carriage from any refund due.
5.5 Pricing errors. If we discover an error in the price of goods you have ordered, we will contact you to ask whether you wish to proceed at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full.
5.6 Payment details. You confirm that the payment details you provide are true and complete, that you are authorised to use the payment method, and that you will pay the amounts due at the posted prices including any delivery charges and applicable taxes.
5.7 Promotions. We may run promotions governed by separate terms. Where those terms conflict with these Terms, the promotion terms will apply to that promotion.
SECTION 6 — YOUR RIGHT TO CANCEL (CONSUMER CONTRACTS REGULATIONS 2013)
Please read this section carefully, as some of our products are exempt from the standard cancellation right.
6.1 Your 14-day right. If you are a consumer in the UK or EU, you generally have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving a reason.
6.2 Important exemption — sealed goods. Under Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Because our products are consumable food supplements, this means:
- Unopened products with the seal intact — you may cancel and return within 14 days.
- Products that have been opened or where the seal is broken — the cancellation right no longer applies, and we are unable to accept a return.
This does not affect your rights if the product is faulty, damaged, not as described, or has passed its best-before date on arrival (see Section 7).
6.3 How to cancel. To cancel, tell us clearly before the 14-day period expires. Email support@shopareola.com with your order number and the items you wish to cancel. You may use the model cancellation form in the Regulations, but you do not have to.
6.4 Returning the goods. You must send the goods back to us within 14 days of telling us you wish to cancel.
6.5 Cost of return — you pay. You are responsible for the cost of returning the goods to us. We recommend using a tracked service, as you bear the risk of loss or damage in transit until we receive the goods. We do not provide free returns labels.
6.6 Your refund. We will refund the price you paid for the goods, plus the standard delivery charge you paid on the original order (if you chose a more expensive delivery option, we refund the standard rate only). We will process the refund within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier. Refunds are made to the original payment method.
6.7 Reduction for handling. We may reduce your refund to reflect any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.
6.8 Further detail is set out in our Refund Policy [LINK]. Where the Refund Policy is more generous to you than these Terms, the Refund Policy applies.
SECTION 7 — FAULTY, DAMAGED OR INCORRECT GOODS
7.1 If goods arrive faulty, damaged, incorrect, not as described, or with insufficient shelf life remaining, you have statutory rights under the Consumer Rights Act 2015, including (depending on the circumstances) the right to a repair, replacement, price reduction or refund.
7.2 Please contact us at support@shopareola.com as soon as reasonably possible, with your order number and, where you can, a photograph of the issue.
7.3 Where goods are faulty or incorrect, we pay the cost of return. Section 6.5 (customer pays return postage) applies only to cancellations under the 14-day right, not to faulty or incorrect goods.
7.4 Nothing in these Terms excludes or limits your rights under the Consumer Rights Act 2015.
SECTION 8 — DELIVERY
8.1 Delivery estimates. Delivery times quoted are estimates and are not guaranteed. We aim to dispatch orders promptly and will keep you informed of any significant delay.
8.2 Risk and ownership. Goods remain at our risk until they are delivered to you or to a person identified by you to take possession of them. If a parcel is lost or damaged in transit before it reaches you, that is our responsibility, not yours, and we will resend or refund. Ownership of the goods passes to you once we have received payment in full.
8.3 Delays outside our control. We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, extreme weather or industrial action. Where such an event occurs, we will contact you as soon as possible and, if the delay is substantial, you may cancel your order and receive a full refund.
8.4 Incorrect address. Please check your delivery address carefully. We are not responsible for orders that fail to arrive because an incorrect or incomplete address was supplied.
8.5 Delivery destinations. We deliver to the destinations listed at checkout. See Section 5.4 regarding international customs charges.
SECTION 9 — INTELLECTUAL PROPERTY
9.1 Our Services, including all text, displays, images, graphics, video, audio, and the design, selection and arrangement of them, are owned by Areola Ltd, its affiliates or licensors, and are protected by copyright, trade mark and other intellectual property laws in the United Kingdom and internationally.
9.2 These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publish, download, store or transmit any material on the Services without our prior written consent.
9.3 "Areola" and our associated logos, product names, designs and slogans are unregistered trade marks of Areola Ltd. You must not use them without our prior written permission.
9.4 Shopify's name, logo, product and service names, designs and slogans are trade marks of Shopify. All other names, logos and marks appearing on the Services are the trade marks of their respective owners.
9.5 All rights not expressly granted are reserved.
SECTION 10 — OPTIONAL THIRD-PARTY TOOLS
10.1 You may be given access to tools offered by third parties which we do not monitor or control.
10.2 These tools are provided "as is" and "as available" without warranties or endorsement from us. Your use of them is at your own discretion, and you should familiarise yourself with the terms on which the relevant third party provides them.
10.3 Subject to Section 15, we accept no liability arising from your use of optional third-party tools.
10.4 New features or tools released in future form part of the Services and are subject to these Terms.
SECTION 11 — THIRD-PARTY LINKS
11.1 The Services may contain links to, or embedded functionality from, websites operated by third parties. We are not responsible for the content or accuracy of third-party materials or websites.
11.2 If you leave our Services to access third-party sites, you do so at your own risk. Please review the relevant third party's terms and policies. Complaints or questions about third-party products and services should be directed to that third party.
SECTION 12 — RELATIONSHIP WITH SHOPIFY
[This section characterises Shopify's relationship with the store and is reproduced as provided by Shopify.]
Areola is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Areola. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Areola, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Areola.
For the avoidance of doubt, nothing in this section limits your rights against Areola Ltd, or excludes any liability which cannot be excluded under English law.
SECTION 13 — PRIVACY
13.1 Personal information we collect through the Services is handled in accordance with our Privacy Policy [LINK] and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
13.2 Because the Services are hosted by Shopify, Shopify also collects and processes personal information relating to your use of the Services in order to provide and improve them. Certain personal information may be subject to Shopify's own Privacy Policy.
13.3 Information you submit may be transmitted to and shared with Shopify and other service providers, which may be located outside the United Kingdom. Where personal data is transferred internationally, appropriate safeguards are applied. See our Privacy Policy for details.
SECTION 14 — REVIEWS AND FEEDBACK
14.1 If you submit ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use.
14.2 You confirm that: (i) you own or have the necessary rights to the Feedback; (ii) you have disclosed any payment, free product or other incentive received in connection with it; and (iii) the Feedback complies with these Terms.
14.3 We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.
14.4 We may (but need not) monitor, edit or remove Feedback that we reasonably consider unlawful, offensive, defamatory, obscene, misleading, or in breach of any third party's rights or these Terms.
14.5 Health claims in reviews. Because we sell food supplements, we may decline to publish, or may remove, reviews that make medical or health claims about our products, in order to comply with advertising and food law. This is not a reflection on your honesty and does not affect your rights.
14.6 You must not use a false email address, impersonate any person, or mislead anyone as to the origin of Feedback. You are responsible for the Feedback you submit.
SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, transit times or availability. We reserve the right to correct any such errors and to update information at any time without prior notice. Where an error affects an order you have already placed, Section 5.5 applies.
SECTION 16 — PROHIBITED USES
16.1 You may use the Services for lawful purposes only. You must not use the Services:
(a) for any unlawful or malicious purpose; (b) to breach any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material, including spam; (g) to impersonate any other person or entity; or (h) to engage in conduct that restricts or inhibits any other person's use of the Services, or which may harm Areola, Shopify or other users, or expose them to liability.
16.2 You must not:
(a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data-gathering or extraction tool, AI tool (including agentic AI), or other automated means to access the Services except as permitted in Section 17; or (f) interfere with, bypass or circumvent our security or authorisation features, robot exclusion headers, or other access-control measures.
16.3 We may suspend, restrict or terminate your access to the Services where we reasonably believe you have breached this section.
SECTION 17 — AUTOMATED AGENTS
17.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can operate without direct supervision.
17.2 No Agent may access or interact with the Services unless it identifies itself and operates in accordance with Section 17.4 at all times. No Agent may access the Services where we have asked it to refrain from doing so.
17.3 We may limit, including by technical means, whether and how any Agent accesses the Services.
17.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request comes from an Agent, and disclose the Agent's name in the user agent string in the form "Agent/[agent name]"; (ii) not conceal or obfuscate that access is from an Agent, including by mimicking human interaction patterns or by completing or circumventing CAPTCHAs or other measures intended to distinguish automated from human use; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control how Agents access the Services.
SECTION 18 — SUSPENSION AND TERMINATION
18.1 We may suspend or terminate your access to the Services where you materially breach these Terms, where we are required to do so by law, or where we reasonably suspect fraudulent or unlawful activity. Where practical and lawful, we will give you notice.
18.2 We may also withdraw or discontinue the Services, or any part of them, on reasonable notice.
18.3 Termination does not affect any order already accepted, which will be fulfilled or refunded, and does not affect any rights or liabilities accrued before termination.
18.4 The following sections survive termination: Intellectual Property, Reviews and Feedback, Disclaimers, Limitation of Liability, Governing Law, and any other provision which by its nature should survive.
SECTION 19 — DISCLAIMERS
19.1 Information presented on the Services is provided for general information only. We do not warrant that it is complete or error-free, and any reliance you place on it is at your own risk. See also Section 3.7 regarding health information.
19.2 We do not guarantee that the Services will be uninterrupted, timely, secure or error-free, or that the Services will be free from viruses or other harmful components.
19.3 Nothing in this section affects your statutory rights. In particular, where you are a consumer, we do not exclude the terms implied by the Consumer Rights Act 2015 that goods will be of satisfactory quality, fit for purpose and as described.
SECTION 20 — LIMITATION OF LIABILITY
20.1 Liability we do not and cannot exclude. Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) defective products under the Consumer Protection Act 1987; (d) breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for purpose, description); or (e) any other liability which cannot lawfully be excluded or limited.
20.2 Consumers. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it was obvious that it would happen, or if it was contemplated by both parties at the time the contract was made.
We are not responsible for loss or damage that is not foreseeable, or for loss arising from your use of a product other than in accordance with the product label and Section 3 of these Terms.
We do not supply products for business use. If you use a product for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
20.3 Business users. If you are not a consumer, then subject to Section 20.1, our total liability to you in connection with any order shall not exceed the total amount paid by you for that order, and we shall have no liability for indirect or consequential loss, loss of profit, loss of revenue, loss of data or loss of anticipated savings.
SECTION 21 — INDEMNITY (BUSINESS USERS ONLY)
21.1 This section does not apply to consumers.
21.2 If you are not a consumer, you agree to indemnify and hold harmless Areola Ltd, Shopify, and our respective affiliates, officers, directors, employees, agents and service providers against any losses, damages, liabilities and reasonable legal costs arising out of (a) your breach of these Terms, (b) your breach of any law or the rights of a third party, or (c) your use of the Services.
21.3 We will notify you promptly of any claim under this section and will not settle any claim imposing non-monetary obligations on you without your consent, not to be unreasonably withheld.
SECTION 22 — COMPLAINTS AND DISPUTE RESOLUTION
22.1 If something has gone wrong, please contact us first at support@shopareola.com. We aim to acknowledge complaints within 3 working days and to resolve them within 14 days.
22.2 If we cannot resolve your complaint, you may be able to refer it to an Alternative Dispute Resolution (ADR) provider. Details of approved ADR providers are available from the Chartered Trading Standards Institute.
22.3 If you are a consumer resident in the EU, you may also submit your complaint through the European Commission's Online Dispute Resolution platform.
22.4 Nothing in this section prevents you from bringing legal proceedings.
SECTION 23 — GENERAL
23.1 Severability. If any provision of these Terms is found to be unlawful or unenforceable, it will be severed and the remaining provisions will continue in full force.
23.2 No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
23.3 Entire agreement. These Terms, together with the policies referred to in them, constitute the entire agreement between you and us regarding the Services, superseding any prior agreements or communications.
23.4 Assignment. You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer our rights and obligations to another organisation, and will tell you in writing if we do. This will not affect your rights under these Terms.
23.5 Third-party rights. Except as expressly stated (including in Section 12 in respect of Shopify), these Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
23.6 Headings. Headings are for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — GOVERNING LAW AND JURISDICTION
24.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the law of England and Wales.
24.2 You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident in Scotland, Northern Ireland, or in another country, you may also bring proceedings in the courts of the country in which you reside, and you retain the benefit of any mandatory consumer protection rules of that country.
SECTION 25 — CHANGES TO THESE TERMS
25.1 You can review the current version of these Terms at any time on this page.
25.2 We may update these Terms from time to time. Changes take effect from the date they are posted, except where we are required to give notice.
25.3 The Terms that apply to your order are those in force at the time you placed it. Changes to these Terms will not apply retrospectively to orders already accepted.
25.4 We will notify you of material changes in accordance with applicable law.
SECTION 26 — CONTACT AND COMPANY INFORMATION
Questions about these Terms should be sent to support@shopareola.com.
Areola Ltd Registered in England and Wales Company number: 17357240 Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE Email: support@shopareola.com
Areola Ltd is not currently registered for VAT.
These Terms of Service were last updated on 22 July 2026.