Cancellation policy

PURCHASE OPTIONS AND SUBSCRIPTION CANCELLATION POLICY

Last updated: 22 July 2026

Overview

Some products in our store are offered on a subscription, meaning you receive repeat deliveries automatically. This policy explains how subscriptions work, how to change or pause them, and how to cancel.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

SUBSCRIPTIONS

How it works

When you subscribe, you choose a delivery frequency at checkout — for example every 30 or 60 days. We then send your products automatically at that interval until you cancel.

Your payment details are stored securely by our payment provider. We do not store your full card details ourselves.

You will be charged automatically before each delivery is dispatched, at the price shown on your subscription.

What you'll be told, and when

  • You receive an order confirmation email for every delivery
  • We will email you before any price change takes effect, giving you the chance to cancel first
  • We will not change your delivery frequency without telling you

Your 14-day cancellation right

Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription contract within 14 days of receiving your first delivery, without giving a reason.

If you cancel within this period:

  • We will refund the price you paid for your first delivery, plus the standard delivery charge
  • The sealed goods exemption applies — if you have opened the product, we cannot accept it back, though your subscription itself is still cancelled and you will not be charged again
  • Unopened products can be returned for a refund. You pay the cost of return postage

See our Return and Refund Policy for full details.

Cancelling at any time

You can cancel your subscription at any point, for any reason, with no cancellation fee and no minimum term.

To cancel:

  • Use the manage subscription link in any of your order confirmation emails, or
  • Email us at support@shopareola.com with your order number

Cancellation takes effect immediately for future deliveries.

Timing — please read

If a delivery has already been charged and dispatched, we cannot cancel that delivery. Cancelling stops all deliveries after that one.

To avoid being charged for the next delivery, please cancel at least 48 hours before your next scheduled dispatch date. Your next dispatch date is shown in your account and in your order emails.

If you are charged for a delivery you intended to cancel, contact us at support@shopareola.com — if it has not yet been dispatched, we will cancel and refund it.

Pausing instead of cancelling

If you have too much product or you're going away, you can pause your subscription rather than cancel it. Use the manage subscription link in your order emails, or email us.

Pausing keeps your subscription price and settings; cancelling ends them.

Changing your subscription

You can change your delivery frequency, products, delivery address or payment method at any time using the manage subscription link or by emailing us. Changes apply from your next delivery onwards.

Failed payments

If a payment fails, we will attempt to take it again and will email you. If we cannot take payment after reasonable attempts, your subscription will be paused automatically. No delivery will be sent until payment succeeds.

If we end a subscription

We may end a subscription by giving you reasonable notice — for example if we discontinue a product or stop offering subscriptions. If we do, we will not charge you again, and we will refund anything you have paid for deliveries not yet sent.

PRE-ORDERS

Where we offer a product for pre-order, you are buying an item that is not yet in stock.

  • We will tell you the expected dispatch date before you order
  • We may take full payment or a deposit at checkout, as stated on the product page
  • You can cancel a pre-order at any time before it is dispatched, for a full refund of anything paid
  • If the expected dispatch date moves back significantly, we will email you, and you may cancel for a full refund
  • Once dispatched, the normal terms of our Return and Refund Policy apply

Under the Consumer Rights Act 2015, if we have not agreed a specific date we will dispatch your pre-order within 30 days of it becoming available.

TRY BEFORE YOU BUY

We do not currently offer try before you buy. If we introduce it, this policy will be updated and the terms will be shown clearly at checkout before you order.

Refunds

Refunds under this policy are issued to your original payment method, and processed within 14 days of the cancellation being confirmed or the returned goods being received, whichever applies.

Please allow additional time for your bank or card provider to post the refund to your account.

Complaints

If you have a problem with a subscription, contact support@shopareola.com. We aim to acknowledge complaints within 3 working days and resolve them within 14 days.

Contact

Areola Ltd Registered in England and Wales Company number: 17357240 Registered office: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE Email: support@shopareola.com

This policy forms part of our Terms of Service. Please also see our Return and Refund Policy and Shipping Policy.